Exchange

To start the exchange process for your order, please drop us an email on support@chowkhat.com
The exchange request has to be raised within 3 days from the date of receiving the product.
You need to enter the order number, your name & registered phone number in the subject followed up by other details in the email body - like reason for exchange and the colour or size of the new product.
  • We will arrange a pick-up of the product delivered to you and get a fresh piece delivered in the new required size. The exchange process will start as soon as we receive the returned product.
  • For Size Exchanges, the product should be unused/unworn and a request should be raised within 3 days of delivery
  • Charges for exchanging the product in case of size issue is INR 100/- per product.
  • No request will be taken for the products that are getting exchange for the second time. 
  • In case the new required size is not available, our standard Returns Policy is applicable or you can order a different product from our catalog and your paid amount will be adjusted with the same.

Read more about our Exchange & Return policy in detail here.

Return

To start the return process for your order, please drop us an email on support@chowkhat.com
If the customer is unsatisfied with the product delivered then he/she needs to raise the request within 7 days from the date of receiving the product(s). We will arrange a pick-up from your place (reverse pick-up may not be available on selected pin codes).
Kindly enter the order number, your name & registered phone number in the subject line of the email. Also, make sure to share the following details in the email body -
  • Bank Details - A/c Holder Name, A/c no., IFSC Code, Bank Name, Branch Name
  • UPI ID, Google Pay Number, PhonePe ID, or Paytm Number

RETURN REQUESTS WILL ONLY BE ENTERTAINED IF THE CUSTOMER HAS ACCEPTED ONLY AN UNTEMPERED PACKAGE.

The amount will be refunded after making a deduction of Rs. 200/-for a single product & 150/- per product in case of two or more products (adjusted towards shipping & restocking charges). The amount will be refunded to your bank account within 7-10 days after the product is received by us. 
Read more about our Exchange & Return policy in detail here.

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